Frequently Asked Questions:
How do I download the artwork?
After you purchase a clip art set, we send you a link through a site called Hightail.com. Click on the link to download the zipped file onto your computer’s hard drive. Make sure you can find it after the download. You can download it to your desktop, or into any folder on your hard drive. Then, double click on the zipped file and a new folder will appear beside the zipped file. Your art is inside that folder. You can throw away the zipped file now. It is possible to view the files inside the zipped file, but you can’t open them. That’s why you must work with the files inside the new folder.
How do I open the art?
There is a difference between “opening” art and “placing” or “inserting” it inside a document. In most cases, you’ll be able to do what you want by “placing” or “inserting” it. If you want to edit, or make changes to the original art, you will need the right program to do it. Since you get several versions of the art, the program you need depends on the format of the art. You get three versions of each image: 1) Low resolution png, 2) High resolution png, and 3) High resolution eps. Both the low and high resolution png versions require a photo editing software, like Photoshop, to edit them. The high resolution eps files require a vector based program, such as Illustrator or Coreldraw to open and edit them.
What’s the difference between the formats?
Png images are like photos and made up of many pixels, or little squares. If you enlarge them enough, you can see the pixels. You have to enlarge the high resolution png images much more than the low resolution before you see the pixels. The low resolution png images are best for electronic applications such as in Powerpoint or on Web sites. Typically, they look good (not pixelized) when they are 6 inches square or smaller. The high resolution png images can be used for print applications because print requires more detail (300 pixels per inch) compared to electronic applications (72 pixels per inch). The high resolution png images are created at approximately 8 inches square at 300 pixels per inch. Eps images can be enlarged infinitely without ever pixelizing. They are the preferred format of printers because they produce the very best quality, without any pixelization, no matter how big the image is enlarged. Eps images are best for posters, banners and t-shirts for this reason.
Why are my images in jpeg format?
Some of our older clip art collections are in jpeg format. The only difference between jpeg and png format is that png images come with a clear background, whereas jpeg images come with a white background. If you want png versions, just ask us, and we’ll be glad to provide them for you.
Why can’t I view, open, or place my eps images?
Eps images require professional software to use such as InDesign, Quark Xpress, Coreldraw or Illustrator. Your printer, t-shirt, or other vendor will have the program needed to use these images. Since all the images, whether they are png, jpeg, or eps are all numbered the same, you can reference the number from a png or jpeg to determine which eps image you want to give to your vendor for a specific project.
Why does each image have a TM on it?
That’s our trademark, or proof that not just anyone can use the art. As a purchaser of the royalty free rights, you have the right to reproduce the art for any project related to your school, including t-shirts and other items.
What do I do if my printer wants proof of the rights to reproduce the art?
Although this is rare, we’d glad to accommodate by providing a letter to prove that you purchased the royalty free rights, and have the reproduction rights to the art.
What does “royalty free” mean and what are the legal limitations?
Royalty free means that we don’t charge you an additional fee for the number of times you use the art. Basically, use it for anything you want, with one exception: Don’t give the digital files away for free, or sell them. Your royalty free rights cover the use of the art for one school – YOUR school. Don’t give the art to another school. You CAN lend it to a vendor to have t-shirts and other printed product made for you. You can also use it on Web sites – just don’t invite others to download and use the art.
Can I share the art with my school’s staff? Yes. The royalty free license covers everyone who works for the school. Everyone who works for the school can have a copy of the art on their computer.
Can I get the art on a CD/DVD?
Yes. There is a $25 charge for this, plus $10 shipping and handling. Most people opt to make their own copy because it’s cheaper, and we encourage this, because the download link we provide you when you purchase the art, expires within a couple weeks. Computers crash and accidents happen, so if you need us to send you a fresh link, we’re glad to do it, with proof of purchase. It’s faster and easier if you keep an archive on a CD/DVD you burn though.
Can I get custom illustrations?
Absolutely! We do it all the time. Typically the price ranges between $25 and $50 each, depending upon complexity.
I don’t see my mascot in your library – can you create a clip art set for it?
Yes. We’re glad to. It takes a lot of work, so it will take several weeks. The cost for a custom clip art set is the same as one of our stock sets ($250), IF the mascot has potential for us to add to the library and sell again. If the mascot is so unique, that no other school will ever purchase it, we’ll need to quote the project separately.